Return Policy 

We want you to love your purchase. Please choose carefully, as this item is made to order, we do not offer refunds or exchanges for change of mind.

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All products are inspected before shipping to ensure quality and accuracy. In accordance with Australian Consumer Law, you are entitled to a repair, replacement, or refund if an item or part is faulty, damaged, or not as described.

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If you believe your item is faulty or has been damaged in transit, please contact us at ciao@oogatz.com.au within 7 days of receiving your order, including photos and a description of the issue. We’ll review your claim and arrange a suitable solution.

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Please note:

• Items must be returned in their original condition and packaging.

• Made-to-order pieces cannot be returned unless faulty.